FAQ

Where are you based?

We are based in Brookvale on Sydney’s Northern Beaches

Do you have a shop?

No, we don’t have a shop as this helps keep our costs down and our pricing incredibly competitive. You are welcome to visit our Brookvale studio by prior appointment.

Why do you offer free delivery on flags?

We believe in open and transparent pricing at all times. By including GST and delivery in our flag prices our customers don’t have any nasty surprises at the checkout. 

Why don’t you offer free delivery on flagpoles?

Delivering flag poles is a little more tricky than delivering flags! The costs can vary wildly depending on the size of the pole and where it is being delivered to. To avoid over-charging some customers, we would rather quote delivery for each order. Please contact us if you would like a quote for delivery. 

I can’t find the flag I am looking for – what now?

Please just get in touch – we can print any design of flag and can hand sew most designs where there are blocks of colour. 

How long until I get my flag?

For bespoke designs we can print in 3-4 weeks or hand sew in 1-2 weeks. For flags we stock, we deliver within 5-7 days. If you require your flag more urgently, please contact us. 

How long until I get my flagpole?

For standard flagpoles we can usually deliver within a week. For bespoke flagpoles, please contact us and we will be able to advise lead-times.