These provisions apply in the event that you return any Goods to us for any reason:

  1. We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.
  2. Before you return Goods to us, please carefully re-read the instructions and check that you have assembled it correctly and complied with any provisions relating to the power supply, plugs and sockets.
  3. So far as possible, Goods should be returned:
    1. with both Goods and all packaging as far as possible in their original condition;
    2. securely wrapped;
    3. including our delivery slip
    4. at your risk and cost.
  4. You must tell us by email message to enquiries@poseidonpoles.com that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.
  5. In returning faulty Goods please enclose with it a note clearly stating the fault and when it arises or arose.
  6. If delivery was made to a Australian address, you are also protected by Sale of Goods Act and Competition and Consumer Act 2010
  7. If we agree that the Goods are faulty, we will:
    1. refund the cost of return carriage;
    2. repair or replace the Goods as we choose.